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| About Us Georges are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at mike@bigmen.co.uk |
| Making A Purchase Making a purchase could not be easier. Browse our Catalog by simply Clicking on the images that interest you. For any items that you wish to buy, simply Chose your Size & Colour from the drop down boxes, then click ' Add to shopping cart'. After you have finished browsing, click "CheckOut" and you will be able to view a list of those items chosen, and a total price. At this point you may still remove individual items, or Cancel your order if you wish. All that remains is to fill in some basic details we need to process your order swiftly. We accept Credit / Debit card payment (Visa, Mastercard, Switch). We also accept Paypal. For International Orders, your credit card company will convert the transaction to own currency. Where items ordered are Out of Stock we will endeavour to contact you asp. You will be notified of any delay by E-mail / Phone., and given the opportunity to take an alternative or refund if you prefer. Your right to Cancel your order. You can return any items to us within 14 days of receiving, without having to give any reason. Provided the goods are returned in an unworn and good condition, we will refund for those items or exchange as you prefer. Exchanges within Mainland UK are FREE of CHARGE with our compliments to give you maximum peace of mind when ordering (regret we cannot offer this service outside the mainland uk - in these cases return postage may be charged ot actual cost) |
| Shipping And HandlingAll Orders Within the UK MAINLAND are sent via either City link Express Courier service or Royal Mail , & subject to the following Shipping Charges:£2 - Orders up to the value of £24.99 (2-5 day delivery)£5 - Orders £25 and above (2-5 day delivery)£9 - Guaranteed Next Working Day delivery (Terms & Conditions apply See below)These Charges apply to UK MAINLAND ONLY (& excludes 'Highlands' & 'Islands' of Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man, Europe, Rest Of World. See below for more detailed info) & are clearly shown on your order form BEFORE you complete your order. Signatures may be required on all deliveries - if there is any chance you may not be in to sign for your goods due to work commitments, school runs etc, PLEASE ENSURE YOU INDICTATE AN ALTERNATIVE ADDRESS WHERE THE PARCEL MAY BE LEFT IN THE 'SHIPPING NOTE' BOX AT THE END OF THE ORDER FORM - ideally a neighbours house number. Where requests are made to 'Leave parcel Safe eg in porch' unsigned for, we will try and accomodate this, but please note this will be at the discretion of the individual delivery driver, and we cannot be held liable for any loss.For ALL ORDERS OUTSIDE MAINLAND UK-:1. Northern Ireland, Channel Islands, Isle of Man - Select the standard UK charge, but please note an additional charge will be payable to cover postage at actual cost on all orders weighing over 1.95kg (approx 3 items or more). This will be charged to your credit card before goods are dispatched. In the case of paypal we will contact you for further funds where applicable.2. Highlands' & 'Islands' of Scotland, Eire, Europe, Rest Of World - £18 - Standard Charge applies POSTAGE CHARGES HIGHLANDS OF SCOTLAND - Regret that due to a substantial price increase by our couriers, the following postcodes are counted as 'Highlands' & 'Islands' and NOTcovered as part of Mainland uk and must be post paid at £18:Postcodes IV3 & above , KW1 - 14, PA20 - 40, PH19 - 40, PH50. Next Working Day delivery is NOT available to these areas. Please note that parcels may be subject to a delivery delay to these destinations, which is beyond our control, and due to external factors, strikes etc affecting Royal mail. Relevant Airmail Orders to 'Europe' & 'Rest of World' will become subject to standard Airmail regulations, and may be divided into more than one parcel to comply with weight restrictions. Airmail Shipping price is highly variable, dependent on Destination & Parcel Weight, and it is not possible to show this price at the time of ordering. Where actual postage exceeds the £18 paid , your card will be charged any excess. PLEASE NOTE: Next Working Day Delivery is NOT available outside UK Mainland. Please be advised that We cannot guarantee delivery time on any order being delivered outside the UK Mainland - please allow time for credit card clearance & airmail / local delivery. Your order will be processed as quickly as possible. - We regret that we are unable to ship to the States or Canada.NEXT WORKING DAY DELIVERY is available for a Standard Charge of £9 (Subject to Stock Availability). CONDITIONS APPLY - This Service is available for orders within Mainland UK ONLY excluding Highlands & Islands of Scotland, Northern & Southern Ireland & all islands, and Excludes Saturday, Sunday & Public Holiday deliveries. To Qualify for Guaraunteed Overnight Delivery, orders must be placed BEFORE 1pm monday, tuesday, thursday & friday, & before 11 am on Wednesdays (due to Half day closing). Orders placed before 1pm on Friday will be delivered on the following Monday. Orders placed after 1pm on Fridays, and during the weekend, will be delivered on the following Tuesday. A SIGNATURE WILL BE REQUIRED UPON DELIVERY.Please Note all deliveries WILL REQUIRE A SIGNATURE, and cannot be left outside an empty premises without prior arrangment. Please nominate an alternative address where appropriate. Contact us before ordering if this will be a problem, Thank You. |
| Delivery Schedule We aim to process your order Straight away. You will normally receive your order within 2 - 3 working days to destinations within Mainland UK (though delays may be experienced during busy times & bank holidays)Please allow longer for delivery to all other areas ('Highlands' & 'Islands' of Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man, Europe, Rest Of World) - whilst processing, packing and dispatch of your order will be the same, parcels delivered by Royal Mail will be subject to their current delivery schedules, and as such may be subject to industrial action etc.An Overnight Courier service is available at Extra Charge for your convenience, and is recommended where goods are needed in a hurry - (Mainland UK ONLY, Excludes Highlands of Scotland, and Excludes Saturday, Sunday & Public Holiday deliveries). To Qualify for Garaunteed Overnight Courier Delivery, orders must be placed before 1pm, (before 11am on Wednesdays). Orders placed before 1pm on Friday will be delivered on the following Monday. Orders placed after 1pm on Fridays, and during the weekend, will be delivered on the following Tuesday.Please Note all deliveries WILL REQUIRE A SIGNATURE, and cannot be left outside an empty premises without prior arrangment. Please nominate an alternative address where appropriate. Contact us before ordering if this will be a problem, Thank You.We cannot guarantee delivery time on International orders - please allow time for credit card clearance & airmail / local delivery. Your order will be processed as quickly as possible.Christmas Deliveries - Please allow slightly longer for Orders to be processed during the Christmas & New Year Period. |
| Back Orders If your item is not in stock, we will back order for you. You will recieve an advisory E-mailed should there be a significant delay, and of course have the option to cancel your order if you would rather not wait. |
| Tax Charges For all orders 15% VAT is included. |
| Credit Card Security In 8 years of on-line trading, we are proud to confirm that there have been NO documented cases of credit card fraud using our Catalogue System. All credit card numbers are encrypted when the order is placed, using 128 bit encryption. They are only decrypted after they reach our on-site computer. They are not held in clear text on any web site or other server location. Our Computer database is protected with the highest Firewall protection. Any Printed records are cross-shredded after a nominated time for maximum peace of mind. |
| Guarantee We aim to Guarantee your satisfaction. All of our products come with our personal no quibble guarantee - and We will gladly refund you the full value of any Goods if you are not entirely happy with your purchase. You can return any items to us within 10 Days, without having to give any reason. Provided the goods are returned in an unworn and good condition we will refund the full cost of those items, or exchange them if you prefer. At present we do not offer a returns service. Parcels can be returned via Royal mail. Any postal charges incurred will only be refunded in the case of faulty goods Whilst every effort is made to get your goods to you quickly as possible, we cannot garauntee delivery time, except where our Overnight Courier has been selected at the time of ordering. We will respond to any complaints where possible on the day we receive them, or no longer than 3 clear working days. Every effort will be made to rectify any problems with delivery, goods or our service, as quickly as possible. Your contact for any complaints is either Mike or Dave Reynolds - E. Mail to" mike@bigmen.co.uk", or just click on the "Send Mail" Button at the top of this page. |
| Reaching Us If you need to reach us, please E-mail us at "mike@bigmen.co.uk". Telephone us on 01244 683754 (International +44 , & without first zero) during UK shop hours. 10.00 till 17.00 Monday to Friday (Open 08.30 Saturday) Closed 1pm Wednesdays and all day Sundays, Write to us at Georges BigMan's Shop, 20 Handbridge, Chester, CH4 7JE. |
| Privacy Policy Any information gathered about yourself is collected directly by us, (not through any third party), & only through the ordering/registration process, or through e-mail enquires etc. This information is 'collected lawfully and in accordance with the DataProtection Act 1998'. Only sufficient information to complete your order/payment and delivery is collected.Georges do not disclose buyers information to any third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. From time to time we may E Mail you to keep you informed of any updates to our site or any special offers. If you do not wish to receive these mailings please E Mail us at " mike@bigmen.co.uk" stating that you do not want to be added to our mailing list. (A quick link is found by clicking on the "Send Mail" button at the top of the page.) Any questions refering to our Privacy Policy, or any complaints you may have can be addressed to Mike Reynolds , click on "Send Mail" Button at top of page. "None of the above statements affect your statutory rights as a consumer" Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All goods from your initial order may be returned for Refund or Free Exchange.We only ask that you Please ensure ALL items are returned to us within 14 days, in their Original Packaging & with all labels intact. Where Garments are not returned in a state suitable for general re-sale, refunds will only be made up to a maximum of 70% of the Value of the goods at our discretion.At present we do not offer a returns service - we sugguest Parcels be returned via Royal mail letter post. Any postal charges incurred will only be refunded in the case of faulty goods.We cannot accept liability for any goods lost / damaged in return transit - the sender must be responsible for pursuing any claims to this effect with the courier concerned. Proof of posting is ALWAYS recommended.Exchanges will be posted back to you FREE OF CHARGE with our Compliments to give you maximum peace of mind when ordering. (This offer within Mainland UK only - regret we cannot offer this service outside Mainland uk, where we may charge return postage at actual cost. Free exchange limited to one occasion only per order) |
| Remittance Terms Orders only accepted with payment by Credit card at time of ordering. NO COD. |
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